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Latest articles from our experts

The application of causal modelling in automotive retail

By Felipe Cruz, Global Solutions Leader, MSX

MSX helps navigate industry complexities by manually formulating causal relationships, allowing for deeper insights and more informed decisions, positioning dealers to invest further specific areas.

Revolutionizing data integration with Contour

By Cory Allen, Global Delivery Leader, Actionable Insights

Contour utilizes real-time data for comprehensive analysis, empowering businesses with actionable intelligence for strategic decision-making, helping them gain a competitive edge and achieve sustained success.

Driving transformation: Navigating warranty challenges and unlocking opportunities

As significant challenges are redefining vehicle warranty management, new opportunities to innovate and simplify processes are delivering more value to clients by improving efficiency, reducing costs, and enhancing overall satisfaction.

Accelerating ahead: How OEMs can deliver next-generation automotive technical assistance

By Nicola Zorz, Global Solution Leader, Diagnostic and Repair Enhancement

Improve warranty management accuracy and efficiency with AI and automation

By Pasquale Aloi, Global Solutions Leader, Warranty and Repair Efficiency

The Need for Event-Driven Recall Management

by Pasquale Aloi, Global Solutions Leader, Warranty and Repair Efficiency

Revolutionizing automotive leasing: Blending CX, tradition, and innovation

By Elvira Llorens, Global VP, MSX Consumer Engagement

Revolutionizing automotive retail: The impact of personalized marketing

By Michele Esposito, Global Solutions Leader, Consumer Engagement

Is convenience killing the automotive service industry? A deep dive into the future of customer experience

By Lois Valente, Global Solutions Leader of Parts, Accessories & Service Performance

Exploring new opportunities in the wholesale parts industry

By Rikard Asbjornsen, Global Solutions Leader, Fleet Readiness – Parts & Accessories Distribution

Navigating the automotive sales transformation

Videocast with industry experts Ralph Kranz, Dirk Bott, and Mouna Ayed.

The real power of microlearning in modern automotive retail

By Deborah Mulholland, Global VP, Learning Solutions

Empowering automotive employees with skills for the future

By David Lowrie, Global Solutions Leader

Is the traditional KPI dead? The future of performance management in a data-driven era

By Felipe Cruz, Global Solutions Leader, Actionable Insights

MSX Webinar Series

MSX WEBINAR: Steering Green: The European Green Deal’s Drive to Automotive Sustainability

Explore the foundations of the European Green Deal and discover valuable insights and innovative strategies that will help you thrive in the evolving automotive landscape.

MSX WEBINAR: From attraction to advocacy: Transforming customer engagement in the automotive industry

Explore the transformative power of customer education in the automotive industry, from attracting potential buyers to fostering brand advocacy.

Our latest customer success stories

Thought Leadership Interview Series

Transforming retail: The automotive and mobility evolution

Ep. 1: The current state of automotive retail

In our latest video, smart CEO Dirk Adelmann joins MSX’s Jayesh Jagasia and Andrea Sorrenti to discuss the retail models driving today’s automotive industry, and the ways in which consumers are influencing the sales channels and experiences brands offer..

Ep. 2: The factors influencing brands´ decisions on distribution models

smart CEO Dirk Adelmann joins MSX’s Jayesh Jagasia and Andrea Sorrenti to discuss the retail models driving today’s automotive industry, and the factors influencing the distribution model decisions of automotive brands.

Ep. 3: Reimagining the customer experience through different retail formats

smart CEO Dirk Adelmann joins MSX’s Jayesh Jagasia and Andrea Sorrenti to discuss the retail models driving today’s automotive industry, and the ways in which new innovations are enhancing the customer experience.

Ep. 4: Identifying challenges and opportunities in the evolving retail landscape

smart CEO Dirk Adelmann joins MSX’s Jayesh Jagasia and Andrea Sorrenti to discuss the retail models driving today’s automotive industry, and how new retail formats are changing the ways NSCs and dealers generate revenue.